I received a letter from the claims assistance department of my bank. I spoke to a representative from my bank five days ago to report the wrong charges. When I placed the claim the bank associate mentioned all the charges that were posted and going to post to my account equaling close to 100$. Apparently in her system she could see what was going to post before it posted to my online banking account. Even though we discussed that all of the charges were not mine only the 1$ fee that thief had to pay with my debit card for his stolen gas purchase was on the claim form. A $3 dollar parking fee that I had not charged was also included. There are lines on the claim form for me to write in additional charges.
I called again to let them know the claim form was incorrect. They reassured me that there was a space provided for the additional charges. I then mentioned filing a complaint about the service I received regarding the misinformation on the form from the first call. The complaint did get made and I also took the employees information to help reference this call later. Only time can tell what will happen with this claim.
I knew this could happen to me but I didn’t think it would. If I thought these new high tech thieves were after someone like me I might have used my debit card differently. It makes me wonder if this is happening to other consumers and what kind of impact it will have on the way we all spend. I’ll be writing about free electronics and options for credit cards in my next post.
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